How do I keep my account secure?

Keeping your STOKR account secure doesn't have to be complicated. This guide provides essential best practices to help strengthen your STOKR account against common cyber threats and unauthorized access attempts.

1. Always Verify Website Authenticity

Cybercriminals create sophisticated replicas of legitimate platforms to harvest credentials. Before entering any login information, carefully examine the URL in your browser's address bar. Look for correct spelling and the secure connection indicator (padlock icon). 

2. Use Strong, Unique Passwords

Create a password for your STOKR account that you haven't used on any other platform. Consider using a reputable password manager to generate and securely store complex passwords, and update them regularly.

3. Enable Two-Factor Authentication (2FA)

Two-Factor Authentication provides an essential security layer that protects your account even if your password becomes compromised. This additional verification step significantly reduces the risk of unauthorized access and is strongly recommended for all users.

4. Exercise Caution with Email Communications

Treat unexpected messages with caution – avoid clicking embedded links or downloading attachments from unverified sources. When uncertain, navigate directly to our platform and contact support at support@stokr.io.

5. Protect Your Account Credentials

Your login credentials must remain confidential at all times. Keep this information secure and never share it with anyone, regardless of the circumstances.

6. Maintain System Security

Keep your browser current. Additionally, maintain good security hygiene by keeping your devices and software updated, using antivirus software and avoiding public Wi-Fi for sensitive activities.

Need Help? These measures form a strong foundation for account protection, but security requires ongoing vigilance. If you notice any suspicious activity or have security concerns, promptly report them to our support team at support@stokr.io. For detailed instructions on reporting suspicious activity, follow the steps here.