This guide explains how to reach STOKR's support team and what to expect once you do.
How to contact us
- General support: support@stokr.io
- Compliance and KYC-specific queries: compliance@stokr.io
- Formal requests, including token recovery: submit a request.
What to include in your request
- Your registered email address or investor ID.
- A clear description of the issue, including any error messages.
- The offering or transaction involved, if relevant.
- Screenshots, where useful.
Before you contact us
Check "Fixing common problems on STOKR" first – many issues can be resolved without waiting for a reply.