Certain personal information on your STOKR account cannot be edited directly and must be updated by STOKR on your behalf. This guide covers how to request changes to your email address, other personal details, and your country of residence.
Changing your email address or other personal information
Once submitted, your email address cannot be changed directly in your account settings. To request a change:
- Log in to your STOKR account.
- Go to Settings, then Profile & Privacy.
- Scroll to Data Management and select "Request Data Correction."
- Specify the information that needs to be changed.
STOKR's team will process your request and update your record accordingly.
Changing your country of residence
Your country of residence is a key input to your identity verification and investor eligibility, so you cannot change it yourself in your account settings.
If you have relocated, or if your country of residence was entered incorrectly, submit a request and request the correction directly.
A change to your country of residence may affect your eligibility for specific offerings and can trigger a re-verification of your KYC status, since eligibility rules vary by jurisdiction.